Privacy Policy

Last updated: February 6, 2026

1. Introduction

Tripverse.id ("we", "our", "us") is committed to protecting your privacy. This policy explains how we collect, use, and protect your personal information.

2. Information We Collect

2.1 Personal Information

When you make a booking, we collect:

  • Full name
  • Email address
  • Phone/WhatsApp number
  • Nationality (for visa purposes)
  • Special requests or dietary requirements

2.2 Payment Information

Payment details are processed securely through our payment partners (Midtrans, PayPal) and are never stored on our servers.

2.3 Usage Data

We automatically collect:

  • IP address
  • Browser type
  • Pages visited
  • Time spent on pages

3. How We Use Your Information

  • Process and confirm bookings
  • Send booking confirmations and reminders
  • Communicate about your tour (WhatsApp, email)
  • Improve our services
  • Send promotional offers (only with your consent)

4. Information Sharing

We share your information with:

  • Tour Guides: Name, contact, pickup location
  • Payment Processors: Midtrans, PayPal (for transactions)
  • Email Provider: Resend (for communications)

We never sell your personal information to third parties.

5. Data Security

We implement security measures including:

  • SSL encryption for all data transmission
  • Secure password hashing
  • Regular security audits
  • Limited employee access to personal data

6. Cookies

We use cookies to:

  • Remember your preferences
  • Keep you logged in
  • Analyze website traffic

You can disable cookies in your browser settings.

7. Your Rights

You have the right to:

  • Access: Request a copy of your data
  • Correction: Update incorrect information
  • Deletion: Request deletion of your account
  • Opt-out: Unsubscribe from marketing emails

8. Data Retention

We retain your data for:

  • Booking records: 7 years (for legal/tax purposes)
  • Marketing data: Until you unsubscribe
  • Website analytics: 26 months

9. Contact Us

For privacy-related inquiries:

  • Email: hello@tripverse.id
  • Address: Jl. Bypass Dharma Giri, Gianyar, Bali 80581

10. Updates to This Policy

We may update this policy periodically. Changes will be posted on this page with a new "Last updated" date.